Privacy Policy

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

Personal Data
a) For the purposes of providing our services, we may require detailed medical information. We will only collect what is relevant and necessary. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow us to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. 
b) Some basic personal data may be collected about you from the contact form you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. 
c) Return to Movement's website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Websites use cookies to help the us to identify and track visitors and their website access preferences. Website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Practitioners’ website.
d) The Practitioner and Pilates instructor will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

Legitimate interests pursued by the Practitioners
To promote treatments for patients with all types of health problems indicated within their specific scope of practice.

We will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. We will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. We may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

Retention Policy
The Practitioners will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

Data storage
Most of our Data is held inside the EU. However our cloud based clinic management system Cliniko do hold your data outside of the EEA, for this we have signed a Data Processing Addendum which ensures that it is GDPR compliant

Third parties
We share your data with specific third parties who have already been checked by us to ensure your data protection compliance. We do this to create the best possible service and care for you the patient. These third parties are listed below with links to their privacy policies.

Cliniko - Clinic management and booking software - https://www.cliniko.com/policies/privacy/
Rehab Guru - https://www.rehabguru.com/privacy-policy#:~:text=You%20have%20the%20right%20to%20be%20provided%20with%20a%20copy,to%20process%20your%20personal%20information

Your rights as a data subject
At any point whilst the Practitioners are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

In the event that the Practitioner refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request, the Practitioners can confirm what information it holds about you and how it is processed.


You can request the following information:

  • Identity and the contact details of the person or organization that has determined how and why to process your data.

  • Contact details of the data protection officer, where applicable.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of the Practitioners and information about these interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erasure, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority (ICO).

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision-making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

 
To access what personal data is held, identification will be required

The Practitioners will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the Practitioner is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to info@returntomovement.co.uk or by phoning 07807 219332 or writing to us at the address further below.

 
Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Practitioners you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Robyn Sharpe (owner)

 Telephone: 07807 219332 or email: info@returntomovement.co.uk

ICO
Wycliffe House, Water Lane, Wilmslow, SK9 5AF, contact details: https://ico.org.uk/global/contact-us/email/